Customer Support Representative

Position

Customer Support Representative

Location

Austin, TX

Salary

Job Type

Full-Time

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TeleVet is looking for a skilled problem solver to join our team as a customer support representative. You will use your critical thinking skills to listen to and understand customer needs and offer timely solutions in order to drive value and customer satisfaction. You will be involved in all aspects of support, demonstrating the product and educating customers.


What will you do?

  • Field all inbound customer chats and support tickets to understand customer needs and feedback.
  • Build and provide feedback with the manager of customer support for inbound chat processes for clinics and pet owners.
  • Help build support ticketing processes for clinics, pet owners and internal teams.
  • Work cross functionally to communicate trends being found as well client success and concerns.
  • Collaborate with the engineering team to triage and troubleshoot technical issues
  • Represent the voice of the customer to provide input into every core product, marketing and sales process
  • Stay updated on product knowledge to help build and curate knowledge articles
  • Prioritize

What you will do

Requirements

  • 2+ years customer support experience in SaaS or software company
  • Experience in working with Intercom, Zendesk or similar live chat platform
  • Proven track record of successfully communicating value and providing resolutions in live chat
  • Demonstrated ability to participate in multiple projects, and solve technical issues

Our Beliefs

  • We’re mostly self-taught, infinite learners
  • We like to move fast especially when we’re on the right track
  • Productivity is measured on value created, not how many hours you put in
  • We prefer to take a step back from our daily grind to think about the bigger picture and why we’re doing what we're doing
  • We’re a customer-centric company, nearly everything we create is based on real learnings from our customers
  • Our best work is done in a collaborative effort where individuals have autonomy and meaningful responsibilities

Benefits & Perks

Healthcare Coverage

We got your premiums covered.

Unlimited Vacation Days

Just get your work done.

Equity

Cheap and early stock options.

Redbulls, Coffee, Beer, & Snacks

Stay energized and fueled.

Pet Health Insurance

We got your furry one covered.

Monthly Sabbatical Day

Take a day for personal growth.

SXSW Badges

Discover, learn, and network on us.

Collaborative Office Space

Work in the startup hub of Austin.

Work From Home

Stay home when you need to.

Free Udemy Classes & Educational Books

Be an infinite learner.

Casual Dress Code

Wear what makes you comfortable.

Free Veterinary Telemedicine

We know a vet or two.

Apply Now